sheppinfo@shepp.ca mailto:sheppinfo@shepp.ca
1.866.394.4440

Getting Started with SHEPPweb

What is SHEPPweb?

SHEPPweb is the secure online pension information service for all Plan members. Whether you are an active, deferred or retired member, SHEPPWeb allows you to manage your pension information instantly and securely online, view important pension statements and perform a number of other functions that make managing your pension easier.

How do I sign into SHEPPweb?

The SHEPPweb sign in button is located in the top right corner of the website header. When you click the orange "Sign in to SHEPPweb" button you will be directed to the secure portal sign in page.

To sign in, enter your user name and your password.

  • What is my Username? Your username will always be your SHEPP Member ID, which can be found on your Annual Pension Statement or your Pension Payment Confirmation Statement..
  • What is my Password? If you've never signed in to SHEPPweb before, you will need to use the temporary password assigned to you in your welcome letter. If you have misplaced the temporary password, contact SHEPP to have your password immediately reset. A new temporary password will be provided to you over the phone.
    You will be asked to create your own password on your initial sign in to SHEPPweb. Once you create a password, your sign in information will not change unless you change it, even if your status with SHEPP changes from active member to pensioner or deferred member.

What if I have forgotten my password?

If you have forgotten the password you chose upon your initial sign in, you can retrieve a new temporary password by clicking the "Forgot your password" hyperlink below the password field on the sign in page. You will receive an email with a new temporary password which can be used to gain access to SHEPPweb.

Visit the Video Tutorials page for more information on signing in, updating your pension information and using our pension and service purchase calculators.