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SHEPPweb Tutorials

SHEPP has produced a number of video tutorials to help you better understand how to use SHEPPweb and to explain important aspects of the Plan. For additional information on any topic, please contact our office.

Signing in to SHEPPweb
For members signing into SHEPPweb for the first time, this tutorial takes you through the sign in process by helping you find your member ID and password and showing you how to use the Forgot Your Password function. Watch Signing in to SHEPPweb Video.

Active Members

Introduction to SHEPPweb
For those looking for more information on what SHEPPweb has to offer, this tutorial provides a virtual tour of the active member portal and offers a general overview of each function in SHEPPweb. Watch Introduction to SHEPPweb Video.

How to Change Your Personal Information
Whether you want to update your personal or spousal information, change your address, or designate beneficiaries, SHEPPweb allows you to do it all online. Watch this tutorial to find out how. Watch How to Change Your Personal Information Video.

How to Estimate Your Pension
The Pension Projection Calculator produces an estimate of the future pension you could receive at retirement. The calculator is for illustrative purposes and was designed to assist you in your retirement planning. Watch this tutorial for a detailed explanation of how to use the calculator and how your pension benefit is determined. Watch How to Estimate Your Pension Video.

Estimating the Cost to Purchase Prior Service
If you're wondering how you can maximise your pension benefit, purchasing prior service may be an option. This tutorial explains what prior service is, why you may want to purchase it and how you can perform your own service purchase cost estimate using the Service Purchase Calculator. Watch Estimating the Cost to Purchase Prior Service Video.

Pensioners

How to Change Your Personal Information
If you're looking to change your personal information or update your address, SHEPPweb allows you to do it all online. Watch this tutorial to find out how. Watch How to Change Your Personal Information Video.

Deferred Members

How to Change Your Personal Information
Whether you want to update your personal or spousal information, change your address, or designate beneficiaries, SHEPPweb allows you to do it all online. Watch this tutorial to find out how. Watch How to Change Your Personal Information Video.

SHEPPweb Troubleshooting
As a result of our recent upgrade to SHEPPweb, you might be experiencing a "Resource not found" error when trying to sign in. The troubleshooting videos below explain how to resolve this issue.

Troubleshooting SHEPPweb Sign in for Internet Explorer
In order to fix the "Resource not found" error, you will need to clear your browser's cookie cache. This video explains how to do that in the Internet Explorer browser. Watch Troubleshooting SHEPPweb Sign in for Internet Explorer Video.

Troubleshooting SHEPPweb Sign in for Google Chrome
In order to fix the "Resource not found" error, you will need to clear your browser's cookie cache. This video explains how to do that in the Google Chrome browser. Watch Troubleshooting SHEPPweb Sign in for Google Chrome Video.

Troubleshooting Sign in SHEPPweb for Mozilla Firefox
In order to fix the "Resource not found" error, you will need to clear your browser's cookie cache. This video explains how to do that in the Mozilla Firefox browser. Watch Troubleshooting Sign in SHEPPweb for Mozilla Firefox Video.