SHEPPWeb Tutorials


SHEPP has produced a number of video tutorials to help you better understand how to use SHEPPWeb and to explain important aspects of the Plan. For additional information on any topic, please contact our office.

These videos have been optimised for playback within Internet Explorer.

Introduction to SHEPPWeb
For members logging into SHEPPWeb for the first time, or for those looking for more information on what SHEPPWeb has to offer, this tutorial takes you through the login process and offers a general overview of each function in the SHEPPWeb console.

How to Change Your Personal Information
Whether you want to update your personal or spousal information, change your SHEPPWeb password, view your SHEPP profile or designate beneficiaries, SHEPPWeb allows you to do it all online. Watch this tutorial to find out how.

How to Estimate Your Pension
The Pension Projection Calculator produces an estimate of the future pension you could receive at retirement. The calculator is for illustrative purposes and was designed to assist you in your retirement planning. Watch this tutorial for a detailed explanation of how to use the calculator and how your pension benefit is determined.

Estimating the Cost to Purchase Prior Service
If you're wondering how you can maximise your pension benefit, purchasing prior service may be an option. This tutorial explains what prior service is, why you may want to purchase it and how you can perform your own service purchase cost estimate using the Service Purchase Calculator.

 

SHEPPWeb Troubleshooting


As a result of our recent upgrade to SHEPPWeb,you might be experiencing a "Resource not found" error when trying to login. The troubleshooting videos below explain how to resolve this issue.

Troubleshooting SHEPPWeb Login for Internet Explorer
In order to fix the "Resource not found" error, you will need to clear your browser's cookie cache. This video explains how to do that in the Internet Explorer browser.

Troubleshooting SHEPPWeb Login for Google Chrome
In order to fix the "Resource not found" error, you will need to clear your browser's cookie cache. This video explains how to do that in the Google Chrome browser.

Troubleshooting Login SHEPPWeb for Mozilla Firefox
In order to fix the "Resource not found" error, you will need to clear your browser's cookie cache. This video explains how to do that in the Mozilla Firefox browser.